When you buy Radburg tyres, you get three years of warranty. To get the most out of both; the terms of tyre warranty and the tyres, you need to understand them first. Here are some tips to extend the life of your tyres and how you can follow the terms of the tyre warranty properly.
How does the tyre warranty works?
Some people think that a tyre warranty means a refund if anything goes wrong. However, you can receive a refund only if you put forward your claim within 14 days of purchasing the product and the damages occur due to the manufacturer.
Some manufacturers measure the tyre warranty in kilometres, not years. For example, they might offer a tyre warranty up to a certain amount of kilometres, depending on how much can you run a tyre in optimal conditions. One thing to clarify is: if your tyre warranty is up to 40.000 km and you drive around 5.000 km per year, it does not mean you have eight years of tyre warranty.
The granting of the warranty also depends on the manufacturing date of the tyre, purchasing date and fitting date. For example, for retreaded tyres, which have a recent DOT, we offer a 3-year warranty from the time of purchase. If the tyres are fitted on your car a year later, you will have only two years warranty.
Based on the terms and conditions of the warranty, you can get a refund only if the damage occurs because of the manufacturer or the product is not the same as described.
Tyre warranties do not protect against damage caused by the user, improper maintenance, road hazards, contamination damage, or other unforeseen events. You can use the warranty when the tyres do not deliver the promised performance, only if they have not been affected by the above.
Many drivers violate the warranty terms and conditions by misusing the tyres, for example: using them outside the intended season, driving with them underinflated or overinflated, using them in drifting, and so on.
What do proper tyre care and maintenance mean?
To maintain the eligibility of the tyre warranty, you must always prioritize proper tyre care. Make sure you do everything you can to avoid premature wear or damage to your tyres.
– Make sure you check the terms and conditions of the warranty.
– Check the cold pressure on all tyres monthly and make sure it is the same as the pressure recommended by the car manufacturer (you can find this information in the user manual or on a sticker on the fuel cap, on the side of the door or in the glovebox).
– Periodically go to an authorized car service to check the suspension, balance, wheel geometry and other things that could lead to premature tyre wear. If you already have such faults, try to repair them as soon as possible or avoid driving until they are repaired.
– Practice preventive driving habits, sudden or aggressive manoeuvres also lead to premature tyre wear.
Read more on the tyre and car maintenance here.
RADBURG Tyre warranty
When you purchase Radburg tyres, the warranty is based on the invoice, you do not have to worry about a separate document. Depending on the tyres purchased, the warranty is between two or three years.
If you wish, you can download the warranty certificate here.
Under warranty, the tyres can be replaced at no additional cost if their wear does not exceed 20%. If the wear is higher, a cost will be charged depending on the degree of the tyre wear.
If you think that the purchased tyres have a defect, before or after assembly, you can contact us by phone at 0372 672 471, by email at email@example.com. Then one of our colleagues will guide you through the next steps.
If you find it difficult to comply with the warranty conditions, we remind you that all these recommendations are meant to protect you and other road users.